Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

How We Use Data

We use personal data to respond to service inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, complete quality checks, provide collection summaries, process payments, maintain records, operate the website, improve service administration, and meet legal or accounting obligations. We may also use data to communicate about appointment changes, parts availability, compatibility checks, and additional work that requires approval.

Processing is limited to workshop operations, website administration, and related compliance needs.

Service Providers

We may share personal data with payment processors, communication providers, hosting and technical support services, and other operational partners that help us run the website and workshop. These parties are expected to use the data only for the services they provide and to protect it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosure

We may share personal data with public authorities, courts, or other parties when disclosure is required by law, regulation, or a lawful request. We may also disclose information to protect our rights, respond to disputes, or support compliance and record-keeping obligations.

Disclosure may be required where a valid legal obligation applies.

01 · Collection

Data We Collect

We may collect identification and contact details, service inquiry content, appointment and intake information, bicycle and repair details, payment-related records, communication history, and technical data such as device, browser, and usage information. Where relevant to a service request, we may also process information needed to assess bicycle condition, compatibility, and the scope of work.

The categories of data collected depend on how a person uses the website, booking tools, and workshop services.

02 · Sources

How We Collect Data

We receive personal data directly from users through contact forms, email, phone calls, drop-in visits, booking requests, and service intake. We also generate records during inspection, quotation, repair, quality check, and collection stages, and we may receive technical data automatically from the website and related systems.

Information is obtained from direct submissions, workshop interactions, and limited technical collection from the website.

03 · Cookies

Cookie Types

We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and persistent cookies for limited analytics or functional purposes. Cookies are not used to collect more information than is needed for website operation and service administration.

Cookie use is limited to operational, preference, and basic measurement purposes.

04 · Controls

Cookie Controls

We use standard cookie controls to support site operation, basic analytics, and form handling. Users may manage cookies through browser preferences and, where available, on-site settings. Disabling certain cookies may reduce functionality, but it does not prevent access to the main website content.

Browser settings can usually limit or remove non-essential cookies, although some site functions may be affected.

Email contact

[email protected]

Telephone contact

+90 501 363 37 68

Postal address

İstiklal, Hekimoğlu Alipaşa Caddesi 7, 68400, Ortaköy, Aksaray Centre

Privacy contact

Use the contact details below for questions about this policy or the handling of personal data.

Your Rights

Depending on applicable law, individuals may request access to their data, correction of inaccurate information, deletion in limited cases, restriction of certain processing, or objection where permitted. Some requests may be declined or limited if we must keep information for legal, accounting, or operational reasons.

Available rights depend on the legal basis and the nature of the request.

How to Make a Request

To make a rights request, provide enough information for us to identify the relevant records and confirm your identity. We may ask for additional details if needed to locate the data or verify the request. If a request is complex or repetitive, we may respond within a longer period allowed by law.

Requests are reviewed before action is taken to confirm identity and protect against unauthorised disclosure.

Data Retention

We retain personal data for the period necessary to manage inquiries, complete services, maintain business records, and meet legal obligations. When data is no longer needed, we delete it or anonymise it where this is appropriate and permitted.

Records are kept only for as long as needed for service, accounting, legal, or dispute-handling purposes.

Policy Changes

The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to make it visible to users through the site or other appropriate communication channels.

We may revise this policy when our practices, services, or legal obligations change.